Term and Conditions

Welcome to Dermalogica Sale Store! These Terms and Conditions govern your use of our website located at skincaresalestore.com and your purchase of luxury beauty products from us. Please read these terms carefully before using our website or placing an order.

By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please refrain from using our website.

1.1 Eligibility

You must be at least 18 years of age and possess the legal authority to enter into binding contracts to use our website and purchase our products. By using our website, you warrant that you meet these requirements.

1.2 Account Registration

While browsing our website doesn’t require an account, you may choose to create one for a more personalized shopping experience. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

1.3 Prohibited Uses

You agree not to use our website:

• For any unlawful purpose or to solicit others to perform illegal acts
• To violate any international, national, or local regulations
• To infringe upon or violate our intellectual property rights
• To harass, abuse, or harm others
• To submit false or misleading information
• To upload or transmit viruses or any other malicious code
• To collect or track personal information of others

2.1 Product Information

We strive to accurately display our products, including colours, descriptions, and prices. However, we cannot guarantee that your device’s display will accurately reflect product colours. All products are subject to availability, and we reserve the right to limit quantities.

2.2 Product Categories

Our product range includes:

• Anti-Wrinkle Treatments
• Bestselling Fragrances
• Bestselling Skincare
• Candles
• Celebrity Ladies Fragrance
• Classic Ladies Fragrance
• Classic Men’s Fragrance
• Cleansers
• Conditioner
• Designer Ladies Fragrance
• Designer Men’s Fragrance
• Diffusers & Refills
• Exfoliators
• Eye Care
• Eye Makeup
• Face Makeup
• Face Masks
• Foundation
• Fragrance
• Hair Care Products

2.3 Service Availability

We ship globally, excluding Asia and certain remote regions. By placing an order, you confirm that you are located in a region we serve.

3.1 Order Process

Placing an item in your shopping cart does not reserve that item or price. We only consider an order confirmed once we have sent you an order confirmation email.

3.2 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice, but such changes will not affect orders already confirmed.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment card details on our servers.

3.4 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies, or errors in product or pricing information.

4.1 Processing Time

Please allow 1-2 business days for us to process your order before it is dispatched.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Flat rate fee: £12.95
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

4.3 Delivery

You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect address information, customs delays, or other factors beyond our control.

5.1 Return Policy

Your complete satisfaction is our priority. We offer a straightforward returns and exchange process within 15 days of you receiving your order.

5.2 Eligibility Criteria

To be eligible for a return or exchange, items must meet the following conditions:

• Return request is made within 15 days of receipt of delivery
• Items must be unused, unopened, and in their original condition
• All original packaging and seals must be intact
• The original proof of purchase (packing slip) must be included

5.3 Non-Returnable Products

To uphold the highest standards of health and safety for all our customers, we are unable to accept returns or exchanges on the following product categories once they have been opened:

• All Fragrances
• Opened Skincare Products
• Opened Makeup Products
• Opened Personal Care Items

Unopened items from these categories, returned in their original sealed condition within the 15-day window, are eligible for a refund or exchange.

5.4 Return Process

To initiate a return or exchange:

1. Contact our Customer Service team at [email protected] within 15 days of receiving your order to obtain a Return Authorization Number.
2. Complete the return form provided in your return request email.
3. Package the eligible item(s) securely in their original packaging, along with the original packing slip and the Return Authorization Number clearly visible.
4. Mail the package to: Dermalogica Sale Store Returns, 47 Gerrard St, London, GB EC7W 5YV

5.5 Refunds

Once we receive and inspect your returned item(s):

• Refunds are processed within 5-7 business days of our warehouse receiving your return.
• Refunds will be issued to your original method of payment.
• Standard shipping fees are non-refundable.

5.6 Exchanges

For exchanges (subject to product availability):

• Follow the standard return process outlined above.
• Clearly indicate your desired replacement product in your return request.
• We will ship the replacement item once the original return is received and processed.
• Any price differences will be refunded or charged accordingly.

All content on this website, including text, graphics, logos, images, and software, is the property of Dermalogica Sale Store or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our prior written consent.

All trademarks, service marks, and trade names displayed on this website are proprietary to Dermalogica Sale Store or other respective owners.

Dermalogica Sale Store shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, our website or products.

We do not guarantee that our website will be uninterrupted or error-free, and we will not be liable for any interruptions or errors.

Our total liability to you for any claim related to these Terms and Conditions or your use of our website shall not exceed the amount you paid for the products that are the subject of the claim.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you consent to the practices described in our Privacy Policy.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

For questions about these Terms and Conditions, please contact us: