Privacy Policy

Last Updated: 15 January 2024

At Dermalogica Sale Store, your privacy is as paramount to us as the quality of the luxury beauty products we curate. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit skincaresalestore.com (the “Site”) and make purchases from our global clientele.

We are committed to handling your data with the utmost care, transparency, and security, in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR). By using our Site, you consent to the practices described in this policy.

1. Information We Collect

To provide you with a refined and seamless luxury shopping experience, we collect information that you provide directly to us and through automated technologies:

Personal Information You Provide:

• Identity & Contact Data: Name, billing and shipping address, email address, and phone number when you create an account or place an order.
• Financial & Transaction Data: Payment information (e.g., card details processed via our secure PCI DSS compliant gateway, PayPal account email), and details of the products you purchase. Please note, we do not store your full credit card details on our servers.
• Profile Data: Your preferences in skincare and fragrance, wish lists, product reviews, and any correspondence with our customer service team.

Information Collected Automatically:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and operating system.
• Usage Data: Information about how you navigate our Site, including the full URL clickstream to, through, and from our Site (including date and time), products you viewed or searched for, page response times, and page interaction information.

2. How We Use Your Information

We use your information for purposes consistent with the luxury service you expect:

• To Fulfil Your Order: Processing your payment, arranging for shipping, and sending you invoices and order confirmations.
• To Provide Customer Service: Responding to your enquiries and requests, and administering your account.
• For Marketing (with your consent): Sending you carefully curated communications about new luxury products, exclusive offers, and skincare tips that align with your expressed preferences. You can opt-out at any time.
• To Improve Our Site & Products: Analysing how customers use our Site to improve our user experience, product range, and business operations.
• For Security & Fraud Prevention: Using advanced systems to monitor for and prevent fraudulent transactions, protecting both you and our business, as referenced on our homepage.

3. How We Share Your Information

Your trust is our most valued asset. We only share your data in the following limited circumstances:

• Service Providers: We engage trusted third parties to perform essential functions on our behalf, such as payment processing (e.g., PayPal, card processors), order fulfilment and shipping (e.g., couriers like DHL, FedEx), IT and system administration services, and marketing platforms. These providers only process your data under our strict instructions.
• Legal Obligations: We may disclose your information if required to do so by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, under conditions of confidentiality.

We do not sell your personal data to third parties for their marketing purposes.

4. Data Storage and International Transfers

Your data is stored on secure servers located within the European Economic Area (EEA). As we serve a global clientele (excluding Asia and certain remote regions), some of the third-party service providers we use may be based outside the UK and EEA. In these cases, we ensure your data is protected by requiring they provide an adequate level of protection, either through EU-approved Standard Contractual Clauses, binding corporate rules, or other approved mechanisms.

5. Data Security

We implement a suite of robust security measures to safeguard your personal data, reflecting our commitment to the security you expect from a luxury retailer. Our measures include:

• Encryption: Industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers.
• Payment Security: PCI DSS compliance and tokenization technology to ensure your financial data is never stored on our servers.
• Access Controls: Strict internal access controls limiting who can access your personal data to only those employees who need it to perform their duties.
• Security Protocols: Regular security assessments and monitoring to protect our systems from unauthorised access.

6. Your Rights

You have rights regarding your personal information. Please contact us at [email protected] to exercise any of these rights:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to have inaccurate or incomplete data corrected.
• Erasure (‘Right to be Forgotten’): The right to request we delete your personal data, subject to certain legal conditions.
• Restriction & Objection: The right to object to certain processing activities (like direct marketing) and to request we temporarily restrict processing of your data.
• Data Portability: The right to receive your data in a structured, machine-readable format to transfer to another service provider.
• Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

We will respond to all legitimate requests within one month. Please note that we may need to retain some information for legal or administrative purposes, such as record-keeping for HMRC.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content.

What are cookies? Cookies are small text files placed on your device to remember your preferences and actions over time.

How we use them:

• Essential Cookies: Required for the Site to function, such as keeping items in your shopping basket.
• Analytical/Performance Cookies: Allow us to recognise and count visitors and see how they move around our Site. This helps us improve the way our Site works.
• Functionality Cookies: Used to recognise you when you return and to personalise our content for you, such as greeting you by name.
• Targeting Cookies: Record your visit, pages you have visited, and links you have followed. We use this information to make our Site and the advertising displayed on it more relevant to your interests.

You can configure your browser to refuse all or some cookies. However, if you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more detailed information, please see our dedicated Cookie Policy.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.