FAQ

What types of products do you offer?

We specialise in luxury skincare, fragrances, and home essentials. Our range includes anti-wrinkle treatments, bestselling skincare, celebrity and designer fragrances for men and women, premium candles, diffusers, and a variety of hair and makeup products.

Are your products authentic?

Absolutely. We are committed to offering only 100% authentic, sourced directly from reputable suppliers. Every product is carefully verified before dispatch to ensure it meets our high standards of quality and authenticity.

How do I place an order?

Simply browse our collection, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your details and choose a payment method.

Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience in the future.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes. We use advanced encryption technology to ensure that all your payment details are kept secure and confidential.

Where do you deliver?

We ship worldwide! However, due to logistical constraints, we are currently unable to deliver to certain remote areas and parts of Asia.

What are my delivery options?

We offer two convenient options:
– Standard Shipping (£12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS, delivered within 15-25 days after dispatch.

How long does order processing take?

After you place your order, our team takes 1-2 days to carefully process it. This includes verifying your order and packaging your items with care. You will receive a confirmation email with tracking information once your order has been dispatched.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be unused and in its original packaging. Please contact our customer service team at [email protected] to initiate a return.

Who pays for return shipping?

For returns due to our error, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.